Sales team were very very helpful. The fitters completed a fantastic job. Attention to detail was second to none. I will be returning for more windows for sure
Complaints Policy
We always endeavour to provide the best service and products for our clients. However, on rare occasions, we recognise that there may be times where our customers may not be entirely satisfied.
On completion of the installation, our lead fitter will invite you to inspect the work to ensure everything has been carried out to our usual high standards. If you are unavailable, please perform your inspection as soon as possible after the completion of the works.
To ensure we can put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
If there are any queries with the job while the installation team are on site, please address them with the team, who will be able to sort out most issues, or refer them to the manager if needed.
Making a complaint during the installation or after:
In the unlikely event that you have cause to a complaint, please see our complaint procedure below:
Please telephone the relevant branch and ask to speak with the relevant person for that branch –
Hereford – Will Leahy
Shrewsbury – Ross Wylie
If you are having issues during products being fitted, we will look to resolve them while our team is on site. If it is after products have been fitted our team will look to book one of our Service Engineers or Fitting Teams to come back out to resolve the issue. We aim to do this within 7 days however this may not be possible and you will be offered the earliest available appointment.
Should you still have an unresolved issue after speaking to our branch team –
Should you be unhappy with the resolution offered at this stage you can write to the Directors by emailing aaron@astoriawindows.co.uk or you can send a letter by post to Astoria Windows, 1, 5 Avenue Road, Staines-upon-Thames TW18 3AW. Your complaint will be acknowledged and responded to as soon as possible.
If you are still dissatisfied having followed all the stages of our internal complaint’s procedure, you may apply to the Competent Person Scheme below with who we are a member. They will carry out an independent investigation of your complaint. Please write to the following address or use the telephone, fax or email details below;
Competent Person Scheme Details:
Fensa Ltd
40 Rushworth Street
London
SE1 0RB
020 7645 3700
Buy now & spread the cost with 12 months interest free
At Astoria Windows, we believe that every homeowner should be able to transform their property. As an Improveasy approved finance partner, we can offer a range of flexible finance options to help customers with spreading the costs of installations over a time that meets their needs. Our finance options include buy now with 12 months interest free credit, 0% APR and 25% of your order value as a deposit.
Get a Quote
Over 35 Years of Combined Experience in Home Improvements
With a team bringing together over 35 years of industry experience, Astoria Windows has built a strong reputation for delivering high‑quality home improvement solutions you can rely on. Having completed over 25,000 installations, it’s likely we’ve worked on homes near you across Shrewsbury, Telford, Wolverhampton and the surrounding areas throughout Shropshire and the West Midlands.
Our long‑standing success is driven by a genuine commitment to customer care. From initial consultation through to installation, our experienced team works closely with each homeowner to ensure every project is delivered to exact requirements. Our fully trained installers and dedicated customer service team take pride in providing a smooth, professional experience and consistently high standards of workmanship on every installation.
A Fully Accredited Company You Can Trust
At Astoria Windows, we provide complete peace of mind by operating to recognised industry standards. We are a FENSA‑registered installer, ensuring that all window and door installations comply with current building regulations. For added reassurance, every installation is also covered by a 10‑year insurance‑backed guarantee, provided as standard.
With a team bringing together over 35 years of industry experience, we have built a strong reputation for quality workmanship, reliable service and honest advice. Much of our work comes through recommendation, and our customer reviews reflect the care and attention our team brings to every project. We take pride in the trust homeowners place in us and in the long‑standing relationships we’ve built by delivering consistently high standards.
Our Exclusive Signature Club is free to join and entitles members to a fantastic range of discounts and offers above and beyond that of any standard promotions. It’s simple to sign up, simply fill in the form and we will send you your very own Signature Club card in the post along with our latest Signature Club promotions.